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  • We do not have a customer facing premises, so collection is not possible.
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  • We offer a range of shipping options. UK customers can choose Royal Mail Tracked 48 (2 working day delivery from dispatch) or DHL Express (1 working day delivery from dispatch) Overseas customers can choose Global shipping (7 to 14 working days from dispatch) or DHL Express shipping (1 to 4 working days from dispatch). For more detailed shipping information please visit our shipping page.
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  • Yes - we can ship anywhere on Earth for a flat fee of $10. For more detailed shipping information please visit our shipping page.
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  • Yes - just select 'Send my prints without Diginate branding' during the checkout process.
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  • UK Shipping is 2 working days from dispatch with Royal Mail Tracked 48, or 1 working day from dispatch with DHL Express. For international shipping times see our shipping page.
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  • No, your order will ship once all items are completed.
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  • We do not offer any rush service via our website. If you have a deadline looming get in touch and we'll see what we can do.
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  • Eeek! Have you checked your tracking? If your delivery appears to have been lost or delayed please let us know and we'll look into it.
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  • Yes - just enter their details on the shipping page during the order process.
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  • When your orders dispatched we will email you the tracking details for your delivery, along with instruction on how to track your item.

    You can track Royal Mail deliveries here on the Royal Mail site and the DHL deliveries here on the DHL site. Information about global shipping tracking can be found here.
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  • No, I'm afraid we can only ship to one address per order. If you require items to be shipped to multiple address you would need to place a separate order for each recipient.
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  • You can arrange redelivery via the Royal Mail website here. You'll need the tracking number from your dispatch email. 
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  • You can arrange redelivery via the DHL website here. You'll need the tracking number from your dispatch email. If you don't arrange a redelivery DHL will attempt to deliver again on the next working day. 
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Can't find the answer to your question? Get in touch with us via the contact page or live chat to us now!

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